Shipping & Preorders

  • Preorder products are available for purchase while listed as available on the Division Ivy website. Availability may end at any time based on production capacity, materials, product availability, or the decision to discontinue an item.

    Payment is collected in full when an order is placed.

    Division Ivy processes preorder orders in weekly production batches. Once your order is submitted for production, please allow approximately 3–6 weeks for production and fulfillment.

    The 3–6 week timeframe is an estimated shipping timeframe, not a guaranteed delivery date.

    If Division Ivy becomes unable to ship your order within the stated timeframe, you will be contacted with information regarding the delay and given the option to accept the revised timeframe or cancel the affected order for a refund, as applicable.

    Orders containing multiple products will ship together once the entire order is ready.

  • You may request changes to your order before it enters production. This may include changes to size, color, or other order details. Shipping-address changes may be requested before shipment, but cannot be guaranteed once shipping preparation begins.

    Accidental duplicate orders may also be canceled before production begins.

    Once an order has been submitted for production, voluntary changes and cancellations are no longer accepted.

    This does not affect any cancellation or refund rights that may apply if Division Ivy is unable to fulfill or ship an order within the stated timeframe.

  • Division Ivy currently ships within the United States only.

    Standard U.S. shipping is included in the listed product price.

    Shipping carriers may vary depending on the order and destination.

    Tracking information will be provided once your order ships.

    Customers are responsible for providing a complete and accurate shipping address. Shipping-address changes may be requested before an order ships. Once the shipping process begins, Division Ivy cannot guarantee that an address can be changed.

  • If a package is confirmed lost while in transit before delivery, contact Division Ivy. Once the issue is verified, you may choose between a replacement, subject to availability, or a refund.

    If tracking shows that a package was successfully delivered to the address provided at checkout, Division Ivy is generally unable to provide a refund or replacement for theft or loss occurring after delivery. Customers should first contact the shipping carrier regarding packages missing after confirmed delivery.

    Nothing in this policy limits rights provided by applicable law.

  • For questions regarding an order:

    divisionivy.co@gmail.com